SHIPPING & RETURNS
SuperShe’s shipping method options and costs are below.
Standard Ground Shipping
2 Day Shipping
SuperShe.com offers FREE ground shipping as our standard shipping option on all merchandise orders within the continental United States and to Hawaii and Alaska. Depending on the carrier, your order may arrive on a weekend. See below for more details on specific shipping situations.
Expedited shipping is also available for a flat rate of $9. Please note shipping cutoff times and estimated delivery in checkout.
Gift Cards are shipped separately from merchandise orders.
Hawaii, Alaska, and Puerto Rico
For shipments to Hawaii and Alaska, we offer FedEx standard shipping and 2 Day shipping services. We regret that we are currently unable to ship to Puerto Rico.
For shipments to United States P.O. Boxes, we offer FedEx standard shipping. We regret that we are unable to offer expedited shipping to P.O. Box addresses. Orders to P.O. Box addresses may be delivered on weekends.
APO/FPO/DPO Military Addresses
Standard shipping to APO, FPO, and DPO addresses is via FedEx. Due to military handling time, delivery to some destinations may take up to 21 days. We regret that we are unable to offer expedited shipping to APO, FPO, DPO Military addresses.
Multiple Shipping Addresses
We are unable to ship to multiple addresses in a single order. To ship to multiple addresses, we recommend placing a separate order for each address.
Restricted Hazardous Items
Certain items, including aerosols and alcohol-based products (e.g. pressurized spray cans, hairspray, nail polish remover, etc.) are restricted from air-transport due to U.S. Department of Transportation regulations and must be shipping by ground shipping only and will potentially take additional time to arrive. Please reference your estimated delivery date during checkout and post-purchase notifications for estimated delivery.
Business Days & Holidays
All orders process and ship Monday – Friday, excluding federal holidays within the United States. Based on the shipping method selected at checkout, if the order is placed after the cut-off time, it will be processed the following business day.
Packages do not ship from our distribution centers on weekends or the following US holidays:
- New Year’s Day
- Martin Luther King Jr. Day
- President’s Day
- Memorial Day
- 4th of July
- Labor Day
- Columbus Day
- Veteran’s Day
When your order is ready to be shipped, you will receive a shipment confirmation e-mail. Most of our orders are shipped within 1-2 business days after the order has been placed. The e-mail will contain shipment details, your tracking number, and a link to the selected carrier site. To track the order, click on the tracking number located near the bottom of the e-mail. To track an order on SuperShe.com, visit the “Account” link on our home page. You will need to sign in to access your account information.
Just like low-rise jeans and your first relationship, sometimes things just don’t work out. We want you to looove your new stuff, so if you don’t, feel free to return it. SuperShe.com will gladly refund your purchase of any SuperShe.com merchandise purchased at SuperShe.com if returned within 30 days of the shipping date, excluding shipping & handling and gift wrap charges. Heads-up: you can’t return skincare products, chocolate, or vodka.
But you’ve gotta pay for your own return labels. To be eligible for a refund of your purchase, excluding shipping & handling and gift wrap charges, your item must be in new condition and your return must be scanned at our return location within 30 days of when we originally shipped your purchase.
To return by mail, please send via FEDEX. Be sure to include your name and address on the label (we will not accept any packages without a return name and address). Allow 2 weeks for processing.
To prepare your return:
- Make a copy of your packing slip for your records.
- Please use the original packaging or a strong corrugated carton.
- To expedite your return, please insert the packing slip, remembering to keep the return label printed on the front for shipping.
- Pack and tape your package securely.
- Affix the return shipping label.
- For tracking purposes, it is important that you ship your package via FedEx.
Return policy is subject to change without notice.